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Article Title
To Enhance Customer Satisfaction, Measuring and Monitoring the Lead-Time Management in Microfinance Institutions in Cameroon
Authored by
Nkiendem Felix
Department of Banking and Finance, Faculty of Economics and Management Sciences, the University of Bamenda, Cameroon.
Essome Innocent
Department of Marketing and Management, Faculty of Economics and Management, University of Yaoundé II, Cameroon.