Discussion on: Evaluation of Public Service Quality Using the SERVQUAL Model: Case Study of Bank Mandiri KCP Paguyaman Gorontalo Regency, Indonesia

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Article Title

Evaluation of Public Service Quality Using the SERVQUAL Model: Case Study of Bank Mandiri KCP Paguyaman Gorontalo Regency, Indonesia

Authored by

Nurhadi Abbas
Master of Public Administration Study Programme, Postgraduate Programme, Gorontalo State University, Indonesia.

Irawaty Igirisa
Master of Public Administration Study Programme, Postgraduate Programme, Gorontalo State University, Indonesia.

Rusli Isa
Master of Public Administration Study Programme, Postgraduate Programme, Gorontalo State University, Indonesia.

DOI or Article Link

https://doi.org/10.9734/ajarr/2025/v19i61051

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