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Article Title
Predictive Sentiment Analysis and Proactive Service Intelligence: Implications for Long-Term Customer Loyalty and Retention-A Scoping Review
Authored by
Rahmat Kofoworola Sanusi
University of West Georgia, Carrollton, United States.
Temiloluwa Paul Adetola
The NorthBridge Insight, Linnamäe 45, Tallinn, 13911, Estonia.
Abimbola Serifat Oreoluwa
Department of Cybersecurity, Nexford University, Washington, DC, United States.
Sampson Boateng
The Roux Institute – Northeastern University, Village Health Works, United States.